Solutions and Skills for...

CRM 4.0

Dynamics CRM 4.0 has shipped, and it has the potential to transform the customer-facing aspects of your business, such as sales, marketing and service delivery. At IMG, we've trained more partners and customers on CRM 3.0 than anybody else in the country, and we're ready to go with 4.0.

Learn and Do with a Dynamics CRM 4.0 Solution Workshop 

Our Solution Workshops are ideal for people who have basic skills and need to get to the next level in the most efficient way possible. We combine advance work on a deliverable solution -- custom entities, forms, reports, workflows -- with a collaborative workshop where we walk your team through the solution; changing and extending it, and delivering the skills you need to move it forward.

Use the outlines of these two courses to get some ideas of how we might help you, or request more information here...

Workflows in Dynamics CRM 4.0. If you aren't using workflows in CRM, you aren't getting your money's worth. This 2-day class is for power-users, administrators and customizers who need to learn one of the most important areas of improvement in the Dynamics CRM 4.0 release.

Extending Dynamics CRM 4.0. If you already understand "platform" customizations, this class can take your skills to the next level. This 3-day class is for .NET developers who need to know how to extend the CRM 4.0 platform with form-scripting, custom workflows and plug-ins, web services, and more.